REFUND POLICY

1. Introduction

At Dune Awakening Cheats, we strive to provide high-quality cheat software that meets your expectations. We understand that there may be circumstances where you might need to request a refund. This Refund Policy outlines the conditions under which we offer refunds for our services.

By purchasing our services, you agree to the terms of this Refund Policy.

2. Refund Eligibility

We offer a 24-hour money-back guarantee if our Dune Awakening cheats do not work as advertised. To be eligible for a refund, you must meet the following criteria:

• Your request must be made within 24 hours of your purchase
• You must provide a clear description of the issue you're experiencing
• You must have attempted to resolve the issue with our support team
• The issue must be related to the functionality of our software, not user error or incompatibility with your system

Refunds are not available for the following reasons:

• After the 24-hour period has expired
• If you've been banned from the game while using our cheats
• If you've violated our Terms of Service
• If you've already used our services for a significant period
• If you've purchased our services through a third-party reseller
• If the issue is due to your hardware or software configuration

3. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected] or through our Discord server
2. Provide your order number or the email address used for the purchase
3. Clearly describe the issue you're experiencing with our software
4. Include any relevant screenshots or error messages
5. Our support team will review your request and may ask for additional information
6. If your refund request is approved, we will process the refund according to the timeframe outlined below

4. Refund Timeframe

Once your refund request is approved, we will process it within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Cryptocurrencies: 1-3 business days

Please note that we cannot expedite the refund process once it has been initiated, as the timing depends on your financial institution.

5. Exceptions

In certain circumstances, we may consider refund requests outside of the standard 24-hour window:

• Major Software Issues: If our software experiences a significant malfunction that affects a large number of users, we may extend the refund period
• Unauthorized Purchases: If you believe your account was used to make an unauthorized purchase, please contact us immediately
• Special Circumstances: We may consider refunds for special circumstances on a case-by-case basis

These exceptions are at our sole discretion and require verification.

6. Payment Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we may issue the refund through an alternative method at our discretion.

For cryptocurrency payments, refunds will be processed at the current exchange rate at the time of the refund, not the original purchase rate. This may result in a different refund amount due to cryptocurrency price fluctuations.

7. Subscription Cancellation

Canceling your subscription is different from requesting a refund. You can cancel your subscription at any time through your account dashboard to prevent future billing, but this does not automatically trigger a refund for the current billing period.

To cancel your subscription:

1. Log in to your account on our website
2. Navigate to the "Subscription" or "Billing" section
3. Click on "Cancel Subscription"
4. Follow the prompts to confirm the cancellation

After cancellation, you will continue to have access to our services until the end of your current billing period.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: [email protected]

Discord: https://discord.gg/duneawakeningcheats